Every professional should value the satisfaction of professional relationships. Relationships like alliances and strategic customer – supplier relationships. Often however we forget the importance of perception, the way of communicating and the management of expectations. Trust, openness, appreciation will be valued in a more positive way when the relationship is in a satisfactory state.
This is the basis for the Joint Engagement Strategy (JES), for which the foundation lies in the perception survey.
This survey consists of 17 statements that will be responded to in a timeframe of 7 – 9 minutes. The power of the survey is in the fact that the involved employees and those of your business partner will respond to exactly the same statements. Everyone will be asked to respond impulsively. Every survey will be reported back in a report that summarizes the state of the relationship in text and in a graphical way. This summary will be discussed in a joint evaluation.
In reality every evaluation will lead to points of improvement. These will be captured in an improvement plan that contains elements like approach, deliverables, responsibilities and the desired outcome. The improvement plan and the progress made will be discussed in the next evaluation. The survey and evaluation process in general runs 3 times a year.
Your satisfaction is under constant pressure. It is therefore important that the people responsible for the relationship will work with your partner in a joint team towards joint satisfaction. View satisfaction as a challenging team sport where it will be the goal to improve the measured values every time again.
In summary:
- 9 minutes, 17 statements in a joint survey
- Clear, short improvement plans as result of the joint evaluation
- A simple and repeating process with excellent results
Read more about the Joint Engagement Strategy and the perception survey.
